Process Re-engineering

As companies grow, the tendency towards inefficiency also grows. In the rush to continue to provide high levels of service in the midst of growth, decisions are often taken that result in processes that are quickest in the short term, but in the longer term prove to be inefficient.

The depth of experience we have within Bluekey enables us to identify these areas of inefficiency and to suggest better ways of business processing. Typically, we look at improving efficiencies in three broad areas:

Data and Process Flow

Electronic data should flow through to where it belongs. Ideally, the first area of inefficiency to eliminate is any form of manual recapture of electronic data, whether between systems, or from a system into a report. We also provide a fresh look at your current systems, identifying processes that can be removed, or better process flows. Prevention is always better than cure. Within SAP Business One, we are able to define your business rules within the system, so that any processes breaking these rules cannot take place, at least not without management approval. Implementing features such as these within a modern system like SAP Business One will reduce the time spent correcting errors, meaning fewer credit notes and reversals, and higher levels of customer service.

Reporting and Alerts

Immediate notification to relevant people when business rules are broken is a key driver in business efficiency.  The ability to manage by exception means that key staff are freed up to focus on growing the business rather than continual fire-fighting. With proper alerts in place you can spot issues as soon as they arise. Likewise your management pack should be produced at the click of a button. Even better real-time dashboards should show what is happening as it happens. Time can far better be spent analysing management information than producing it. If data exists in a database (or even in a spreadsheet), we can extract it, manipulate it, and present it to you in the format you require. Good management is largely about making the right decisions. And the sooner you have before you the key information you need, the sooner you can react. Waiting until the third week after month end to find out what happened in the previous month is no way to run a business.


Sometimes it is the simplest changes that have the most direct impact. Like moving a machine closer to the raw materials it uses. Or restructuring the warehouse so that the most commonly sold items are closest to despatch. We specialise in finding better methods for picking, packing and stock takes, along with analysing other areas of the business where people expend less physical movement or mental effort to get the job done.