Critical Success Factors

In order to ensure a successful SAP Business One project, we have identified the following critical success factors. They should be taken into account no matter the size of the project, though the degree to which they will have influence will vary depending on the size and complexity of the SAP Business One project.

Keep it Simple

Our SAP Business One implementation methodology is based on implementing SAP Business One as ‘vanilla’ as possible.  Where processes cannot be accommodated as standard ask yourself whether ‘processing in this way offers material commercial advantage’ before initiating customisation or development.

Managing Expectations

SAP Business One will not change the world. The right design and implementation approach will however ensure that SAP Business One improves and supports the business for many years to come. Unrealistic expectations often result in huge cost over-runs.

Organisational Change Management

SAP Business One forces discipline and it can optimise and automate many processes. Roles and responsibilities, processes and procedures can change and the company should be prepared for this. In general, the customer is expected manage and drive change within their organisation.

Business Process Owners

The first phase of any project is the design phase.  The success of the SAP Business One project depends on involving key personnel (the business process owners) to contribute towards and validate the design. Ultimately, users will turn to them for guidance in the correct way to use the system.

Project Management

The internal Project Manager must be able to dedicate sufficient time to the project, and have power to make decisions and hold staff to their commitments.  They will liaise extensively with Bluekey’s project manager. If there is no suitable candidate for this role – or they will not be able to spare the requisite time – consider bringing in an outsider for the duration of the project.

User Acceptance Testing / Piloting

We do not recommend months of parallel processing; users must ensure that they have conducted sufficient testing to satisfy themselves that that the system meets its design goals. Fixing problems after go-live is much more complex and expensive than before.

Clarity of Objectives

Initially we have a solid, but low-resolution, understanding of the business and its processes.  By the time we have completed the Specification of Requirements we will have a medium-resolution image of the business processes. During Blueprinting a high-resolution image of the requirements and solution will be documented.  By clearly defining objectives, inclusions and deliverables we are agreed on the solution required and can confidently estimate the implementation effort.

Monitoring of Risks

Throughout the project the project managers should constantly monitor and identify risk.  Early warning allows early remedial action to be taken to keep the on track.