SAP Business One Remote Support Platform

The SAP Business One Remote Support Platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the SAP Business One Remote Support Platform minimizes the impact on your databases and processes. By providing important information about the status of the SAP installed base, the platform reduces SAP Business One Support costs and simplifies future decision making.

 

Remote Support Platform for SAP Business One

 

SAP Business One Remote Support Platform Features:

 

The remote support platform for SAP Business One includes the following functionality:

 

Protection of SAP Business One installations

Alerts local SAP Business One key users and administrators about events requiring attention, such as low disk space, old database backups, and so on

 

Proactive SAP Business One support

Monitors the SAP Business One landscape and creates and uploads incident reports when issues are identified that require the attention of SAP support

 

Maintains the performance of SAP Business One

Regularly backs up configured databases and restores the latest database backup upon user request

 

Correction of known SAP Business One database inconsistencies

Regularly scans company databases and fixes any inconsistencies upon user request

 

Downloads of SAP Business One software updates

Regularly checks for updates to SAP Business One and the remote support platform for SAP Business One, and can automatically download and install updates

 

Uploads of content to SAP Support or partners

Uploads company databases, files, and SAP Business One log files to SAP Support or partners

 

 

More about the SAP Business One Remote Support Platform:

> Real-time System Monitoring in SAP Business One

> Health Checks in SAP Business One

> Automated Reports in SAP Business One Remote Support Platform

Automatic Data Maintenance in SAP Business One

Software updates in SAP Business One