CRM in SAP Business One Apparel and Footwear

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Acquiring new customers is important for business success, but maintaining customer relationships is just as crucial! SAP Business One CRM provides the tools to turn prospects into customers, grow customer profitability and sales, and increase customer satisfaction. SAP Business One Apparel and Footwear CRM helps your business optimize and streamline the entire sales process – from tracking leads to managing sales orders and customer data to administering after-sales support.

 

With the SAP Business One Apparel and Footwear sales and opportunity management tools, you can create quotes, enter orders, perform real-time availability checks across all your warehouses, and process deliveries. You can record new sales opportunities with relevant information such as lead source, potential competition, deal size, and sales stage. You can synchronize your tasks, contacts, and opportunities between SAP Business One and Microsoft Outlook while gaining instant access to snapshots of customer data from your e-mail.

 

Sales Opportunity Management

Manage the entire sales process through all the different sales stages within the single SAP Business One Apparel and Footwear solution. Track sales opportunities and activities, analyse their outcome, and forecast revenue potential. You can monitor and analyse sales opportunities using dashboards and sales reports.

 

Web-based Customer Management

With the SAP Business One Apparel and Footwear Web CRM solution extension you can give your sales team secure access to customer data over the web wherever they are. Provide a web-based interface to your customers so they can log inquiries and check order status – all in real-time.

 

Customer Service and Support

Allow your customer service and support team to administer customer warranty, service contracts, manage service calls, and track all customer interaction activities, within SAP Business One Apparel and Footwear without having to reply or purchase 3rd party software.

 

Business Partner Management

SAP Business One Apparel and Footwear allows you to manage master data for your re-sellers and channel partners to track sales leads and opportunities, including profiles, contact summaries, account balances, and sales pipeline analyses.

 

Service Management

The SAP Business One Apparel and Footwear software solution supports service operations, contract management, service planning, tracking of customer interaction and customer support.