Automated Reports in SAP Business One Remote Support Platform

Automated reports notify SAP and partners on incidents:

  • Automated issue diagnosis and reporting without manual intervention
  • Reports are securely transferred to Partner and SAP Support systems via the Web, reducing the time spent on troubleshooting and resolving issues (SAP gets notified over HTTPS protocol and partners receive reports via SMTP gateway)
  • Variety of report options including XML and HTML that contain detailed information about issue description, resolution, and the party that should process the resolution (i.e. SAP Support, Partner, or Customer)
  • Partners and customers can decide how results of executed tasks are routed and who receives information


Automated reports in SAP Business One



Get more in-depth details about the SAP Business One Remote Support Platform:

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Automatic Data Maintenance in SAP Business One

Software updates in SAP Business One